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Telephone Technician II

City of Beresford

Position Description

Telephone Technician II

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Job Description

BeresfordTel is a thriving broadband and telecommunications service provider that connects the people and businesses of Beresford, SD through a robust fiber optic network. We deliver our customers the highest quality Internet, with speeds up to 1 Gig, Cable TV, and local and long-distance phone service. BeresfordTel also provides enterprise solutions including Hosted PBX and surveillance camera systems. BeresfordTel’s dedicated staff are focused on providing our customers with the best technology and support.

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Our Telephone Technician II will install, maintain, and troubleshoot residential and business customer premise equipment used in providing broadband, telephone, and TV services. Technicians will also install fiber and network interface devices including but not limited to ONTs and subscriber routers, provide support and maintenance of network and CATV equipment, and perform initial wiring or rewiring for new subscriber systems. Technicians in this position must possess a moderate understanding of general aspects of the job.

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This position requires the ability to complete work on an individual basis and to participate as a member of a team to complete tasks and engage in problem solving activities. As experience and knowledge is gained, incumbents are expected to progress to more complex assignments and require less supervision.

 

Essential Job Functions

  • · Provide maintenance and support of all company services provided over fiber and coax facilities.

  • · Perform or assist with the installation, service and repair of all equipment, facilities, and customer premise equipment required to provide subscriber services from the company.

  • · Perform the installation of drop wires, fiber, coaxial cable, and network interface devices.

  • · Install buried cable using boring machine, trenching equipment, excavator, skid steer, etc.

  • · Terminate, splice and test fiber optic and coax cable utilizing appropriate equipment.

  • · Support the installation and maintenance of Hosted PBXs, surveillance camera systems, and other equipment.

  • · Contribute in all aspects to emergency fiber or coax cuts.

  • · Conduct locates of buried fiber and coax cables.

  • · Demonstrate exceptional communications, customer service skills, technical, and problem-solving skills, and the ability to effectively operate tools necessary to perform job duties.

  • · Perform after-hours maintenance and respond to after-hours calls and emergencies.

  • · Ensure company vehicles are clean, well stocked with tools, materials, and inventory.

  • · Maintain inventory of stock for telephone, internet, and cable TV department. Informs appropriate personnel when supplies need to be ordered.

  • · Display a positive and professional appearance and work attitude.

  • · Perform other duties as assigned.

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Knowledge, Skill, Abilities

  • · Moderate knowledge of Coax RF equipment, Adtran, Ribbon C15, and other vendors.

  • · Some technical experience with fiber, VoIP, and Hosted PBX systems.

  • · Ability to read/interpret documents such as maps, staking sheets, etc.

  • · Working knowledge of Windows based computer equipment, including Microsoft Office Suite.

  • · Ability to safely use ladders, trenching equipment, and other associated construction equipment.

  • · Must be detail oriented with strong verbal and written communication skills.

  • · Ability to communicate with co-workers and various business contacts in a professional and courteous manner.

  • · The physical demands of this position require standing, sitting, stooping, kneeling, walking, the ability to lift at least 50lbs, and working from heights 15ft or above.

  • · Employee must be able to work in an outdoor environment year-round in all weather conditions.

  • · Must demonstrate a positive attitude in a rapidly changing industry.

  • · Knowledge of company products and services.

  • · Ability to set priority of tasks according to urgency.

  • · Ability to maintain accurate, up-to-date records.

 

Education and Experience

  • · High School diploma or equivalent.

  • · 4+ years of experience in the Telecommunications field preferred.

  • · Degree in Telecommunications, Computer Networking, or similar degrees preferred.

  • · Possess and maintain a valid and insurable South Dakota driver's license.

 

What this Position Offers You

  • · Great work environment in a family-friendly community.

  • · An attractive compensation and benefits package.

  • · Wage depending on experience.

 

Other

  • · Must reside within 20 minutes of Beresford, SD.

  • · On-call rotation.

  • · Attend outside training opportunities as necessary

 

Location

  • Beresford, South Dakota

 

This job description is intended to illustrate the general nature and level of work expected of employees assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for this position. Furthermore, this is not a contract for employment and is subject to change at the discretion of management.

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Application may be picked up at BeresfordTel, 120 E Main St., or Beresford City Hall, 101 N 3rd St and is available online at BeresfordTel.com. Please send application and resume to BeresfordTel General Manager, 101 N 3rd St., Beresford, SD 57004. Position is open until filled. EOE

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